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What are the different ways Qresolve can support me? |
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Optimize your PC to increase performance & usage of your PC to your needs. |
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Search, Suggest & Eradicate viruses, worms and malicious contents which have invaded into your PC. |
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Scan, Suggest & Update Anti-Virus software and Other PC protection tools. |
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Analyze & Perform standard PC maintenance & schedule Windows updates/patches. |
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Bring to End pop-ups, take out adware/spyware and install/configure anti-spyware software. |
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Provide Support in Back-up processes to prevent Document, Images, data etc. losses, transferring data from one PC to another. |
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Set up home and small office networks (including wireless networks) - keeping in mind latest security. |
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Troubleshoot & resolve email and software problems. |
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Troubleshoot & resolve printer, scanner, digital camera and other peripheral problems. |
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Set up & assist with MP3 players (iPods, Zens), PDAs and other smart devices. |
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Set up, configure & provide training on application software via Online Webinars. |
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Set up, configure & provide training on Hardware & Devices via Online Webinars. |
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Set up & configure protected wireless networks. |
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Troubleshoot & fix error messages, frozen screens, blue screen errors and a lot more issues faced by you with your PC. |
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| 2. |
Can Qresolve support older computers? |
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We specialize in legacy systems support and have the required experience & requisite hardware labs to resolve all kinds of queries related to the first generation devices. |
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Troubleshoot & resolve PCs that run on Windows 95 / 98 / ME operating system. |
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| 3. |
What are the different Plans I can buy? |
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We offer three types of basic plans. Depending upon your requirement you choose from the following: |
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Subscription Plans: Qresolve provides options of monthly, quarterly and yearly plans which offers you the choice to contact us at your own convenience and as many times as you want, All you need to do is pick up the plan and we take care of the configurati |
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Incidental Plan: Qresolve provides pre defined plans to setup, install, configure, or troubleshoot particular errors. We offer you the freedom to pay only for the support that you want with guaranteed solution. You may choose to call us back, in case the i |
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Pay by MyMinutes: Qresolve also offers you the freedom to pick up the plan on minutes basis. This is best applicable, if you do not know the issue with the system and want to get the best support. You will be charged only for the talk time. |
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E@sy Learning: Qresolve also provides you distance education through computer enhanced e-learning programs for usage of your PC's, digicams, MP3™ & much more. You can just sit and watch how to use your gadgets and application software more effectively. |
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| 4. |
I have a software issue? Do you support software problems? |
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Our professionals are well versed with the software related scenarios. We support the latest as well as the legacy operating systems. We can assist in resolving the various error messages; provide setup support for operating systems ranging from Windows 95 |
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| 5. |
Are Qresolve engineers qualified to work on my computer? |
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Qresolve Support engineers are A+/MCP/MCSE Certified Professionals, Network Administrators and trained on Microsoft Product. |
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Every Qresolve support engineer has working experience in a Technical help desk environment and has also undergone extensive Qresolve skill based training enabling them to support legacy as well as emerging technologies. |
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| 6. |
How easy is to get a Qresolve support? |
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As a new non registered user, we offer you the solution for your query in 4 basic easy steps. It is as easy as click of the mouse and the whole registration process requires less than five minutes. |
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As a registered customer you can choose to contact us on voice, email or chat and you will get the live professional in almost no wait time.1 888 9Qresolve ( 1-888-977-3765 ) - 24 / 7 x 365. |
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| 7. |
Does Qresolve guarantee solution to my query? |
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Qresolve.com’s services are delivered on a state of the art integrated delivery platform which allows us to support your computer(s) remotely and in association with our partners even in your home. If for any reason you are not wholly satisfied with the se |
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Money Back policy – All transactions would be done via PayPal. The amount will be credited to the customer’s account (PayPal / CC), within 48 hrs. |
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| 8. |
I am tired of waiting in the queue? How long is your call wait time? |
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We understand that as an end user you need the support at earliest. We have the all contact medium open i.e. voice, email and chat. We also staff our professionals using the best in class workforce management, which result in almost zero wait time for you. |
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| 9. |
What is remote support? How is it better than conventional support? |
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Qresolve Support Engineers use a secured 128 bit encryption tool Powered by WEBEX to remotely view your computer screen with your permission thereby diagnosing the problem, troubleshooting & provide resolution to most PC, network and gadgets related proble |
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All security features have been built to provide you a complete Secure connect with Administrative capability to allow Qresolve Support Engineers view, Scan, and troubleshoot your computer remotely via the a dedicate Qresolve support web access – identif |
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| 10. |
How long does an average support session last? |
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An average Voice and/ or Remote support session takes around 20-45 minutes. Nevertheless, it all depends on the severity of the issue & problem in hand that you're experiencing. |
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| 11. |
Can a Qresolve engineer get back into my computer after my session is over & is it secure? |
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NO, Qresolve Support Engineers can neither gain access to you PC's screen nor connect to your PC without your permission. You are the Administrator of your PC & only when you require support & you call us again is when a Qresolve Support Engineer will seek |
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| 12. |
I have a dial-up connection? Can I still get remote support? |
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Yes, our remote support powered by WebEx, supports the 56k modem. However, you may have some latency depending upon the medium or the provider. |
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Powered by WebEx, Qresolve is able to do the same just that the support would be more time consuming than on a DSL /ADSL / NETWORK internet connection. |
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| 13. |
Can I get help on weekends or holidays? Is your support 24 hrs a day? |
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We offer round the clock services, on all our contact mediums i.e. voice, email and chat. |
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We have the set up to support your queries, 365 days a year, 7 days a week, 24 hours a day. We are open on all national and local holidays.1 888 9Qresolve ( 1-888-977-3765 ) |
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| 14. |
Can a engineer visit my home and resolve the problem or can I visit your nearest service center and get the problem resolved? |
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We do not have that facility at present however we are continuously exploring more opportunities towards making your experience better. |
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| 15. |
If I buy a minute's card, how can I track the minutes that are spent or the available balance? |
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You would be able to view all that information regarding your plans under 'My Account' page on www.Qresolve.com which would be accessible to you only with your user id and password, thus making it secur |
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| 16. |
Will I get credit for the minutes I spent on the call which has not resulted in resolution of my problem? |
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The minimum minutes to start is 60 min plan, we guarantee a solution within 60 min. If the call goes beyond 60 min, you would not get charged anything extra. We also have money back guarantee in case we are unable to resolve the issue (Refer to Point 7) |
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| 17. |
Will you have the history of my past interactions and troubleshooting, so that they can get the details automatically? |
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Yes, we keep track of all the transactions/interactions happened in the past which enables us to help you better. |
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| 18. |
What are your service cancellation procedures? Will I be eligible for refund, if I cancel the service with in a particular time period from the date of purchase? |
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We do not have service cancellation option at this stage however we are continuously exploring more opportunities towards making our services better. |
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| 19. |
If I change my gadgets, will I need to buy fresh service plan? Or can I use the existing service plan for the new gadget till the plan expires? |
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If you have bought a subscription plan, you are totally covered for any gadgets you have currently or you buy in future for time the subscription plan is valid. In case of an incidental plan which provides support in installation, troubleshooting and resol |
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